Call Center Features

VoipTel CCaaS is an all-in-one virtual contact center suite that includes ACD with Call Queuing, self-service via Interactive Voice Response (IVR), predictive outbound dialing, recording, administrative tools, and extensive integration capabilities.

Robust Call Center

User Features

Group Features

ANI/CLI Customizations Anonymous Call Rejection Authentication by Digest Busy Lamp Field Call Forwarding Call Forwarding Always Call Forwarding Busy Call Forwarding No Answer Call Forwarding Not Reachable Find Me (multiple numbers) Sync with Server Call Logs (Inbound and Outbound) Call Monitoring Automatic Recording Supervising Mode Silent Monitoring Call Notify Call Pick Up Call Pick Up Department Call Pick Up Domain Directed Call Pickup Call Recording Call Return Call Status (Real-time in User Portal) Call Transfer Attended Transfer Blind Transfer Intercom Transfer Transfer to Voicemail Call Waiting Calling Line ID Delivery Blocking Calling Name Retrieval CDRs Charge or Billing Number Client Call Control (API and User Portal) Conferencing (Multi-Way Calling) Convene Conference Invite Attendees Multiple Conference Rooms Scheduled/Instant Conference Web-based Setup Device Auto Provisioning Direct Inward Dialing Directed Call Park Directed Call Pickup Diversion Inhibitor Do Not Disturb Sync with Server Extension Dialing External Calling Line ID Delivery Hunt Groups In-Call Service Activation Instant Messaging (via XMPP or SIP SIMPLE) Intercom Internal Calling Line ID Delivery Last Number Redial Message Waiting Indicator Music-On-Hold System Default Music-on-Hold Personalized Music-on-Hold Phone Status Presence Privacy Selective Call Acceptance Selective Call Rejection Simultaneous Ring Shared Call Appearance Three-Way Call Two-Stage Dialing Video Telephony Voicemail Default Greetings Customizable Greetings Name Recording Email Notification Voicemail Forwarding Forwarding to Email User Portal (View, Save Delete) Voice Messaging Group Voice Messaging Call Back Web User Portal Contact List with Presence Click to Call Inbound Call Handling Rules Screen Pops Messaging

ACD Auto Attendants Personal Auto Attendants Scheduled Auto Attendant Chained Auto Attendants Barge In Business Trunking Call Intercept Call Park Directed Dynamic Calling Group ID Deliver Configurable Extension Dialing Configurable Feature Codes Configurable Directories Device Inventory Department Support Group Announcements Group Custom Ringback Group Instant Messaging Hot Desking Hoteling Hunt Groups Instant Group Call Listen In Office Manager Portal (Web portal) Active Calls Auto Attendant Designer Call Records Call Statistics Conference Bridge Configuration Device provisiong Moves, Adds, Changes Music on Hold Upload Queue Management Voicemail Management Night Mode Paging Simultaneous Ring (group)